Mercy's Journey

Creating a narrative that interweaves patients, care providers, and technology

challenge

As a growing platform and service company, House Rx often builds partnerships with pharmaceutical companies. These partnerships begin with pitches and conversations where House presents its value proposition for patients, practices, and medication manufacturers. It was difficult to explain House Rx’s offering since it involves real life events in the prescribers office, care provided by pharmacists via phone calls and texts, a SaaS product that practices and patients use to provide care for the patient, delivery of specialty medication via couriers, and other physical and digital touch-points with the patient.

House needed to portray its offering, the vision for the future, and the outcomes for the patient in a narrative that pharma companies could understand. The narrative would need to be modified to show stories of fertility, oncology, rheumatology and patients in other specialty practices. To tailor the presentation to the target company, the references to medications needed to be modified as well.

scope
Branding
Product Design
process
We defined all the actors, mostly human ones.
We used photos for real life events. Use the same characters to create continuity in the patient’s story. We changed the patient to showcase journeys in other specialties.
Generated browser mockups to show emails, articles, and videos
Used mobile mockups to show text messages and transactions
Highlighted other patient touch-points (phone calls & deliveries)
Modified the content to make it relevant to the audience
lesson & insights
House Rx modifies and uses Mercy’s Journey for pitches and conversations with pharmaceutical companies
Sometimes these conversations take place virtually

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